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HMICS Review of Call Handling in Scotland

Press release   •   Aug 05, 2015 14:43 BST

Her Majesty's Inspector of Police in Scotland (HMICS) is undertaking a review of police call handling across Scotland and is conducting an online questionnaire (link is external) to allow members of the public, police officers and police staff, elected representatives and other interested parties to inform the review.

This follows the tragic incident involving the deaths of John Yuill and Lamara Bell. The review will provide an independent assessment of how police contact, command and control centres are working. For further information about the review, please see the Terms of Reference on the HMICS website.

HMICS are looking for views on the police 101 or 999 service and would like to hear people’s experience of what is working well when they call those numbers and what could be improved.

The online questionnaire should take about 15 minutes to complete. The deadline for responses is 23 August 2015. If you would like this questionnaire in an alternative language, please contact

Because your comments will be anonymous, we will not be able to provide individual feedback to you or investigate any complaints. Information on making a complaint about policing in Scotland is available at How to make a complaint (link is external)

We appreciate your contribution to our review.

Moray Council area stretches from Tomintoul in the south to the shores of the Moray Firth, from Keith in the east to Forres in the west. The council and its 4,500 employees respond to the needs of 92,500 residents in this beautiful part of Scotland, which nestles between Aberdeenshire and the Highlands.

Headquartered in  Elgin, the administrative capital of Moray.

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